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Kochi -
18 Days Ago -
1-2 Years -
Full Time
About The Role
We are looking for a detail-oriented and client-focused professional to manage domain, SSL, payment gateway, and email-related activities, including registration and renewal. The role involves collecting and updating client requirements for both website and desktop applications, preparing detailed reports for technical assistance requests, and providing timely support for resolving website and application-related issues. The candidate will also act as the initial point of contact for domain and website-related concerns, handle client invoice generation and follow-ups, and manage Plesk and cPanel activities. Additionally, the role includes maintaining detailed working logs with update and completion dates, attending client meetings to analyse and troubleshoot issues, and coordinating with the concerned teams to ensure timely resolution of support tickets.
Requirements
Ability to prioritize and manage several milestones and tasks efficiently.
Comfortable working in and assisting others through company help desk software’s.
What we Expect from you?
A bachelor's degree in computer science or related technology field is preferred.
What you've got?
Time-management skills and the ability to establish reasonable and attainable deadlines .
Excellent Communication and interpersonal skills essential when communicating with customers and clients .
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