The Corporation Runs Passenger Bus Services Across The State From Depots, Bus Stations And Workshops In Every District. Ticketing Terminals, Reservation Counters, Depot Offices And Workshop Systems All Depend On IT Equipment Operated Far From Any Central Technical Team.
Company Profile
Problem Statement
As Ticketing And Scheduling Moved Onto Digital Systems Across Every Depot, The Corporation Encountered Several Challenges: With Equipment Purchased Across Different Procurement Cycles, No Consistent Standard Or Support Arrangement Existed Anywhere.
Depot Staff Had No Technical Support Route When Ticketing Systems Failed.
Systems Bought Across Different Cycles Had No Central Record Or Refresh Plan.
A Failed Ticketing Terminal Stopped Counter Sales Until Someone Travelled Out.
Each Depot Held Equipment Acquired Across Several Procurement Rounds, Supported By Whichever Arrangement Was Current At The Time Of Purchase. Warranties Lapsed Unnoticed. When A Terminal Failed, Depot Staff Contacted The District Office, Which Escalated By Telephone Until Someone Able To Help Was Found.
Every Depot Now Reaches The Same Service Desk And Receives Support Against Defined Response Times, Wherever It Sits In The State. Equipment Is Recorded, Warranted And Scheduled For Refresh Rather Than Replaced After Failure, And Counter Services Continue Through Faults Because Spares Are Held Regionally Rather Than Ordered On Demand.
Sites Under Management
Tickets Within SLA
Faster Resolution
Assets Recorded
One Service Desk Now Receives Every Request From Every Depot, Triaging Remotely Before Dispatching Regional Engineers Where A Visit Is Genuinely Needed. Asset Records, Warranty Status And Spare Availability Sit In The Same System, So Response Decisions Are Made With Full Information.
Ticketing And Reservation Counters Now Recover Within Hours Rather Than Waiting For Someone To Travel From A District Office. Regional Spares And Remote Triage Keep Passenger Facing Services Operating Through Equipment Failures At Any Depot.
Operations Run On A Service Desk And Asset Management Platform With Remote Monitoring Across Depot Systems. Endpoint Management, Patching And Backup Are Applied Centrally, While Spare Inventory, Warranty Records And SLA Dashboards Report Performance By Depot, Region And Equipment Category.
Public Transport Runs On Schedules, And Schedules Now Run On Systems. Bringing Every Depot Under One Service Desk, Recording Every Asset And Holding Spares Regionally Turned IT Support From A Local Improvisation Into A Measured Service, So A Counter In A District Depot Recovers As Quickly As One In The Capital.
