The Insurer Administers Long Term Policies Through Agents, Bancassurance Partners And Digital Channels, Holding Records That Must Remain Accessible And Auditable For Decades. Its Policy Administration Systems Carry Obligations That Span Far Longer Than Any Technology Refresh Cycle Or Vendor Agreement.
Company Profile
Problem Statement
As Digital Channels Grew While Core Policy Systems Stayed On Owned Infrastructure, The Insurer Encountered Several Challenges: With Two Estates Operated By Different Teams Using Different Tooling, Neither Side Could See The Whole Picture.
Digital Channels In Public Cloud Reached Core Systems Over Unmanaged Ad Hoc Links.
Monitoring, Backup And Access Control Differed Entirely Between Owned And Cloud Environments.
No Agreed Basis Existed For Choosing Where A New Application Should Run.
Policy Administration, Underwriting And Actuarial Systems Ran On Owned Infrastructure While Customer Portals And Mobile Applications Had Been Built In Public Cloud By A Separate Team. Integration Happened Through Point To Point Connections Added As Needed. Incidents Spanning Both Estates Required Two Teams To Compare Notes Manually.
Core Systems Remain On Owned Infrastructure Where Long Retention And Regulatory Obligations Require It, While Customer Facing Workloads Run In Public Cloud Where Elasticity Matters. Both Are Connected Through Managed Interconnect, Monitored Through One Console And Governed By The Same Identity, Backup And Access Standards.
Platforms, One Operating Model
Faster Cross-Estate Resolution
Integration Availability
Unified Access Control
Workloads Were Assigned To Platforms Based On Data Retention, Latency And Elasticity Requirements Rather Than Team Preference. Managed Interconnect Replaced Point To Point Links, And Monitoring, Identity, Backup And Change Processes Were Unified So One Operating Model Covers Both Estates.
Issues Spanning Customer Portals And Core Policy Systems Are Now Diagnosed From One Console Rather Than Two Teams Comparing Timestamps. Resolution No Longer Waits For Someone To Establish Which Estate The Fault Originated In.
The Estate Spans Owned Infrastructure And Public Cloud Connected Through Managed Interconnect, With Federated Identity And Unified Monitoring Covering Both. Backup, Change Management And Configuration Standards Apply Across Platforms, While Placement Criteria And Capacity Dashboards Report The Whole Environment As One.
Hybrid Is Not A Transitional State To Be Escaped; For A Long Term Insurer It Is The Correct Answer. Placing Workloads By Purpose, Connecting Both Estates Properly And Operating Them Through One Model Let The Insurer Keep Decades Of Records Where It Must While Serving Customers Where Elasticity Matters.
